Returns & Exchanges
At Cool Shirtz, we want you to love your new gear as much as we do, which is why we offer a 30-day window for returns and exchanges on all items in original condition. Whether it's a sizing mishap or a change of heart, we've got you covered with a straightforward resolution process.
Check Eligibility
Ensure your items are unworn, unwashed, and still have the original tags attached within 30 days of the delivery date.
Submit a Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack and Ship
Securely package your items and use the prepaid shipping label provided in the portal to send your package back to our warehouse.
Receive Refund or Exchange
Once our team inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing